What an owner can actually check
- The filter. NRCan says change or clean it about every three months. A loaded filter cuts airflow and efficiency. NRCan
- Supply and return grilles. Furniture and rugs on top of them shorten equipment life, for the same airflow reason.
- Snow and ice around the outdoor unit. The coil has to see air. A unit buried to the fan is not “in defrost.” Clear the drift, and do not chip ice off the fins with a tool.
- The outdoor unit sitting level on its stand, with the drain path under it able to drop meltwater instead of building a rink on the pad.
- The backup. An oil tank gauge, a propane regulator covered in ice, a wood stove that has not been swept. The heat pump page is not a substitute for that maintenance.
What stays with a technician
NRCan recommends an annual visit from a qualified contractor. Refrigerant charge, electrical connections, combustion analysis on the backup, and defrost controls are that visit. A homeowner does not add refrigerant. If the system uses R-454B or R-32, the technician needs to be set up for that mildly flammable class. See the refrigerant page.
Steam off the outdoor unit in cold weather is usually defrost. A unit that never heats, or that ices into a solid block and stays there, is not usual. That is a service call, not a deeper snowbank.
Related pages
- 11 Best heat pumps for the North, 2026
A criteria-first comparison. Not a ranked shopping list.
- 12 Log home reality check
What changes when the envelope is logs: load, air leakage, and where a heat pump struggles.
- 13 Retrofit vs new build
Why the same machine is a different project in an existing house than in a new one.
- 14 Oil-to-heat-pump conversion
For houses that still heat with oil after the federal grant window closed.
Sources
Every figure on this page comes from the documents below. If a later official update conflicts, the official update wins.
- Heating and cooling with a heat pump
NRCan: annual service by a qualified contractor; filter every three months; keep vents clear. Defrost is an automatic function, not a fault by itself.
- Yukon terms, general conditions
The Energy Branch does not take responsibility for installation quality or the contractor’s work.