Choosing a contractor

Ask these, and write down the answers

1. Who does the load calculation, and is it CSA F280 or an equivalent recognized method at the local design temperature? A price per square foot is not a calculation. NRCan toolkit
2. What is the balance point they are designing to, on paper, for this house? For a Yukon dual-fuel rebate the terms say −20°C or colder, sized to the whole building. Terms
3. What are the outdoor model, indoor model, and AHRI number, and do they match a live row on the Manitoba-and-Yukon list? List
4. What refrigerant is in that model, and who on the crew is trained to install it?
5. What is the backup, who services it, and can it run in an outage the way the rebate requires if it needs power?
6. Who pulls the electrical permit, and is a panel upgrade in the price or waiting as an extra?
7. Where does the outdoor unit sit relative to bedrooms, property lines, and the snow path off the roof?
8. What is warranty labour versus warranty parts, and who you call in January when the company that sold it is not the company that installed it?
9. Which rebate stream they think you are in, and which other rebate that choice gives up. If they say you can take dual fuel and the Affordable Heat Pump Program, the terms say you cannot.

The Energy Branch will not sort a bad install. Its terms say it is not responsible for workmanship. General conditions This guide does not keep a preferred-contractor list.